Welcome to Green Pasture Hydroponics Supply. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using any of our services.
1General
These Terms and Conditions govern your use of the Green Pasture Hydroponics Supply web-based system, including the online store, pre-order system, installation request service, training registration, and customer support features.
Green Pasture Hydroponics Supply reserves the right to update these terms at any time. Continued use of the system after changes constitutes acceptance of the updated terms.
2Account Registration
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must notify us immediately of any unauthorized use of your account.
- Accounts are for individual use only and may not be shared or transferred.
3Orders and Payment
- All orders are subject to product availability and confirmation.
- Prices are listed in Philippine Peso (PHP) and are subject to change without prior notice.
- Payment methods accepted include GCash, bank transfer, and Cash on Delivery (COD) where applicable.
- Online payments are processed securely through Xendit. Green Pasture does not store your payment credentials.
- Orders may be cancelled if payment is not received within the invoice validity period.
4Pre-Order Policy
- Pre-orders require a 50% non-refundable down payment to confirm and reserve your stock.
- The remaining balance must be paid in full before delivery or pickup. Verified payment does not establish product readiness.
- If a pre-ordered item becomes permanently unavailable, a full refund of the down payment will be issued.
- Cancellations initiated by the customer after the down payment is processed are non-refundable.
5Installation Services
- Installation requests are subject to availability and admin approval.
- The final installation price is determined by the measured area and selected system type.
- Green Pasture reserves the right to refuse or reschedule installation requests based on location, feasibility, or resource availability.
- Customers are responsible for ensuring the installation site is accessible and ready on the agreed date.
6Training Programs
- Training slots are limited and confirmed on a first-come, first-served basis upon payment.
- The registration fee shown for the selected schedule secures a slot after verified payment.
- Once confirmed and paid, training reservations cannot be cancelled through the website.
- The amount actually paid is refundable only after verified attendance, through authorized manual processing.
- If you do not attend the training, your payment will not be refunded.
- The website records authorized manual refunds; it does not automatically transfer a refund.
- If Green Pasture cancels a session, customers should be offered appropriate refund or rescheduling assistance.
7Delivery and Pickup
- Delivery times are estimates and are not guaranteed. Delays due to logistics, weather, or other factors beyond our control are not grounds for cancellation or refund.
- Risk of loss or damage passes to the customer upon delivery.
- It is the customer's responsibility to inspect orders upon receipt and report any issues within 24 hours.
8Privacy
We collect personal information (name, email, address, phone number) necessary to process your orders and communicate with you. Your information will not be sold to third parties. Payment data is handled by Xendit and is subject to their privacy policy. Our collection and use of your personal data is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) — see Section 9 below.
9Governing Law and Regulatory Compliance
These Terms and Conditions, and your use of this website, are governed by the laws of the Republic of the Philippines, including but not limited to:
- Republic Act No. 11967, the Internet Transactions Act of 2023 — regulates online merchants and e-marketplaces, and sets out consumer rights for internet transactions, including return, refund, and exchange procedures.
- Republic Act No. 8792, the Electronic Commerce Act of 2000 — recognizes the legal validity of electronic documents, signatures, and transactions.
- Republic Act No. 7394, the Consumer Act of the Philippines — protects consumers against deceptive, unfair, and unconscionable sales acts and practices.
- Republic Act No. 10173, the Data Privacy Act of 2012 — governs the collection, use, storage, and protection of your personal data.
- Republic Act No. 10175, the Cybercrime Prevention Act of 2012 — penalizes online fraud, identity theft, and unauthorized access to computer systems, and covers offenses that may be committed through the website.
Any dispute arising from these Terms and Conditions shall be resolved in accordance with Philippine law and, where applicable, submitted to the proper courts or regulatory bodies of the Philippines, including the Department of Trade and Industry (DTI).
This section is provided as general information about which Philippine laws typically apply to online businesses like this one, and is not a substitute for legal advice. Before this system goes live for real customers, we recommend having these Terms reviewed by a licensed Philippine attorney to confirm they are complete and accurate for your specific business.
10Limitation of Liability
Green Pasture Hydroponics Supply shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific product or service in question.
11Contact
For questions or concerns regarding these Terms and Conditions, please contact us through the Customer Support chat on our website or visit us at:
Green Pasture Hydroponics Supply
Green States North Guiguinto Bulacan, 3015